Continental US Shipping Only
At Jungle Smoke Shop, we are pleased to offer shipping services exclusively to the Continental United States. Unfortunately, we are unable to ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or any other US protectorate at this time. We apologize for any inconvenience this may cause.
We work with trusted shipping partners to ensure your order reaches you in a timely and secure manner. While we strive to process and ship orders as quickly as possible, please note that our processing times may vary. During busy seasons, such as holidays, processing times may be longer than usual. Rest assured, we are committed to getting your order to you as soon as possible.
As we are not a shipping carrier, we do not have direct control over the shipping timeframes. The estimated delivery times provided during checkout are based on information provided by our shipping partners. Factors such as weather conditions, delivery route, and peak shipping seasons can impact the delivery schedule. We recommend placing your order well in advance, especially during peak seasons, to allow for any unforeseen delays.
We understand the importance of a seamless shopping experience, which is why we strive to provide accurate product descriptions and images to help you make informed decisions before making a purchase. However, please note that we do not accept returns at this time. All sales are final. If you have received a damaged or defective item, please reach out to our customer support team within 24 hours of receiving your order, and we will be happy to assist you.
We are not liable for damages to orders due to weather conditions during shipping. Potential heat exposure during warm weather conditions and extreme cold during the winter months may damage items during shipping.
Canceled Orders & Refused Packages
Refunds for un-shipped orders will be issued within 1 to 2 business days of order cancellation.
Refused packages (which in turn are returned to us) will be refunded, minus shipping charges (if any) and you will be charged a 25% restocking fee.
If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our dedicated customer support team at [customer support email]. We are here to assist you and ensure you have a positive shopping experience with Jungle Smoke Shop.
Thank you for choosing Jungle Smoke Shop for your shopping needs. We appreciate your business and look forward to serving you!